Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after your order has been shipped to request a return. The short return window is due to limited product supplies and a short selling season.  If your return request is approved, we will pay for the return and email you the label.

We want you to be able to try on your purchases in the comfort of your own home, but please refrain from wearing outside or from trying on the items for any longer than you would in a store dressing room.

To be eligible for a return, your item must be in the same condition in which you received it , unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please email info@teameventshop.com . Please advise your order number, which item you'd like to return, and the reason why. Once your return is approved, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first emailing our team will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon receipt and contact us immediately if any of the ordered items are defective, damaged or incorrect, so that we can evaluate the issue and make it right.

Sale items

Sale items are returnable unless otherwise noted as "Final Sale". 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.